The Project Management Office (PMO) initiates and coordinates the build of the Active products sold by the Sales team. Completing the build ensuring quality work, profitability and compliance, whilst ensuring client engagement and satisfaction is the core objectives.
To achieve these goals, the PMO team need to focus on its communication and its performance of its suppliers and contractors as well as internal internal performances and processes.
The PMO Team is part of the Solutions Delivery Department, managed by Andrew McMeekin. Below lists the distributed accountabilities of this team, describing what that accountabilities entail and the designated owner of these functions.
| Project Management Office (PMO) Accountabilities | ||
|---|---|---|
| Category | Explanation of Scope | Designated Owner |
| Performance Management - Project Delivery Times | Ensures that the PMO functions are delivering within required timeframes | Hayley Watson |
| Project Order / Supplier - Engagement | Ensures all suppliers within projects are kept informed, satisfied and engaged with the required outcomes. | Hayley Watson |
| Project Order / Supplier - Responsible | Ensures suppliers are meeting obligations and service commitments and reporting of any breaches. | Hayley Watson |
| Project Order / Supplier - Stock Levels | Ensures stock items are ordered as to the Active stock requirements and maintenance of stock distribution | Hayley Watson |
Project Delivery - Timeframes | Ensures projects are completed within required timeframes and individual tasks within projects are completed within SLA timeframes. | David Lethbridge |
Project Delivery - Engagement | Ensures all internal and external stakeholders within projects are kept informed, satisfied and engaged with the required outcomes. | David Lethbridge |
Project Delivery - Responsibility | Ensures allocation of project tasks to appropriately skilled, competent and business qualified resources and or contractors | David Lethbridge |
| Project Processes - Build | Coordinates the development, build and maintenance of project processes, stemming from onboarding to the point of sales handover to Operations. Recommends identified opportunities to the business in areas of automation etc to management and the executive team. | Alison Kelsall |