The AER has released its compliance and enforcement priorities for 2024–25, to ensure it remains focused on issues with the greatest potential harm to consumers and the energy market.

The priorities for 2024–25 are:

• Improve outcomes for customers experiencing vulnerability, including by improving retailer hardship policies and access to hardship and payment plan protections.
• Make it easier for consumers to understand their plan and engage in the market by focusing on compliance with billing and pricing information obligations, including the Better Bills Guideline and tariff change notifications requirements.
• Support power system security and an efficient wholesale electricity market by focusing on generators’ compliance with offers, dispatch instructions, bidding behaviour obligations and providing accurate and timely information to AEMO.
• Improve market participants’ compliance with performance standards and standards for critical infrastructure.

These topics will be prioritised in the Active Internal audits.