The Compliance team manages the task of ensuring that clients are provided with updated Active Insurance certificates. It is also responsible for following up our approved service contractors that provide services on behalf of Active Utilities to provide us with their relevant insurance certificates.
Should you receive requests from clients to receive our insurance documents (whether general insurance or Workcover), you may forward them to compliance@activeutilities.com.au and we will send through the certificates and add them to our register for future year submissions.
Recognising that only approved contractors should be working on behalf of Active Utilities, the compliance team ensures to follow up each of these contractors to obtain their general insurance and Workcover certificates prior to the expiry of the ones on file. If you have engaged a new service contractor, please ensure that you notify the compliance team to ensure that:
- they have been approved and are compliant and have been inducted so that we have their relevant documentation on file and on the register for follow ups and
- to prevent non payment of invoices.
Please ensure that before engaging a new service provider for any business within Active that a registration process has been completed before they are engaged to commence works. This process ensures that the service provider is appropriately qualified, registered and insured. It will also ensure that the service provider will be approved to be paid for their services. To arrange registration for a new service contractor, please send the contractor business name, contact name, and email address to Compliance@activeutilities.com.au. Please also provide the services you wish to engage from this provider. We will notify you and accounts payable once the process is completed.
No service contractor is permitted to commence work on behalf of the business without this process being followed unless in emergency circumstances, and only with the permission of an Executive within the business.